Returns

We are proud of the design and quality of our product and we hope that you are delighted with your purchase from Jaeger, however should you change your mind and wish to return an item, simply return your purchase in its original condition and packaging, with the receipt or a satisfactory proof of purchase.

Returns Details Cost
Return to store
FREE
(14 days)
You can return your online order within 14 days of receipt to any one of our stand alone stores for free (excluding Outlet stores and concessions). Please note UK Jaeger stores can only refund an order if it was originally purchased online in Sterling; they cannot refund orders that were purchased in Dollars or Euros. FREE
Return by post
Responsability of customer
(14 days)
Refunds will normally be processed within 5 days of receipt of product(s) (or evidence of return). Please use a secure and trackable method of postage when returning your order. When the refund has been completed you will receive an email to confirm the goods have been returned and the value of the refund. This email is sent automatically to the email address supplied as part of your original order. Responsability of customer
Collect Plus
Free return for full price items, but a charge of £3.95 when you return reduced price.
(14 days)
Available to all UK customers for returning orders to Jaeger Online.
Choose from over 5,000 local drop points in the UK ‒ find your nearest drop point by visiting www.collectplus.co.uk/storefinder and entering your postcode. Alternatively, you can text the word COLLECT and your postcode to 84555*. Simply complete the Online Returns form and attach the CollectPlus label** enclosed in your parcel (UK orders only) and leave it with a checkpoint at a time to suit you. Don’t forget to cover or remove any original delivery labels on the packaging. We wouldn’t want your parcel to get mixed up. You will be given a receipt when you drop off your return parcel, which will allow you to track the progress of your return here www.collectplus.co.uk/track. CollectPlus will then deliver your returned parcel to Jaeger Online returns within the next few days.
Once the parcel is received by the Online Returns Department, it can take up to 5 working days to be processed. We will send you an email to let you know when we have completed your refund.
Free return for full price items, but a charge of £3.95 when you return reduced price.
Please note:

‒ If there is evidence of unreasonable use leading to diminished value of the product we reserve the right to refuse a refund for the product, or reduce the amount of the refund.

‒ If you return an item which was purchased using a promotion then the store will deduct the amount saved on the order from the amount refunded.

‒ In the interest of hygiene, we are unable to offer a refund or exchange on swimwear, and lingerie (where hygiene seals have been removed) and, pierced earrings unless these products are faulty.

‒ In the case of unwanted goods being returned; we will not refund any duties or taxes that were imposed when delivered to the recipient.
Jaeger gift cards cannot be returned for a refund, or exchanged for cash.