We are proud of the design and quality of our product and we hope that you are delighted with your purchase from Jaeger, however should you change your mind and wish to return an item, simply return your purchase in its original condition and packaging, with the receipt or a satisfactory proof of purchase.
If you have any questions please call Customer Services on +44 (0) 845 051 0063 (Monday-Saturday 9am-6pm, Sunday 11am-5pm, Bank Holidays 10am-4pm UK time) or email email@example.com.
With our extended Christmas returns policy, customers will have until the 10th January 2016 to exchange their item/s to any one of our freestanding stores. Simply ask one of our lovely store staff for a gift receipt at the till.
Our online returns policy has also been extended until 10th January 2016. Simply keep hold of your dispatch note so your recipient can take it to any one of our freestanding stores to exchange their item/s. If an item was purchased as a Christmas gift in store or online, you will have until the 10th January 2016 to exchange the goods when accompanied with a gift receipt or dispatch note. Items must be returned in a saleable condition. We are unable to refund an item returned without a gift receipt. This does not affect your legal rights. The standard returns policy for goods bought in store is 28 days of purchase on full priced items or 14 days of purchase on reduced priced items. For goods bought online, the standard returns policy is 14 days of receipt.
Are online returns free?
Return to store
Return by post
Texts from 84555 are free to receive, however texts to 84555 are charged at your standard network rate. ** If you don't have a CollectPlus label in your parcel, one can be downloaded at http://www.collectplus.co.uk/returns/new/jaeger. You'll need to enter your email address and accept the T&Cs, then click on Proceed to be emailed a returns label that you can print off for use at your leisure.
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(excluding Channel Islands)?
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(incl Channel Islands)?
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