Delivery and Click & Collect
Shopping online at Jaeger has never been easier with the convenience of home delivery, in-store click and collect and CollectPlus pick up points.
All deliveries will occur between Monday and Saturday (excluding business addresses and bank holidays).
UK Standard Delivery
Available in mainland UK
Free delivery on orders over £150
Flat fee of £3.95 on orders of £149 and under
Delivery within 3 - 5 working days
Please note postcode exclusions may apply.
UK Next Day Delivery
Available in mainland UK
Flat fee of £5.95
Order before 3pm on Monday to Friday for delivery on the next working day.
Orders placed after 3pm on Monday to Friday will take up to 2 working days to be delivered.
Orders placed on Saturday and Sunday will take up to 2 working days to be delivered.
Please note postcode exclusions may apply.
UK Next Day Delivery
Northern Ireland, Isle of Man, Isle of Scilly, Scottish Highlands and Islands
Flat fee of £5.95
Delivery within 5 - 7 working days for Northern Ireland, Isle of Man and Isle of Scilly.
Delivery within 2 - 3 working days for Scottish Highlands and Islands.
Please note postcode exclusions may apply.
In-Store Click and Collect
Available in all Jaeger free-standing stores
Free delivery to your chosen Jaeger store within 2 - 3 working days.
You will receive an email confirmation when your order is ready for collection.
Orders must be collected within 28 days of arriving at your chosen Jaeger store.
Please note in-store click and collect is not available in Concession or Outlet stores.
CollectPlus
Flat fee of £3.99
Orders are delivered to your chosen CollectPlus location within 2 - 3 working days
You will receive an email confirmation when your order is ready for collection.
Orders must be collected within 10 days of arriving at your chosen CollectPlus location.
International
Standard Delivery
Available in Belgium, Germany, France, Ireland and Netherlands
Flat fee of £12.00
Delivery within 4-5 working days
Available in Switzerland, Greece, Finland and Slovakia
Flat fee of £16.00
Delivery within 8-10 working days
Available in Austria, Denmark, Spain, Czech Republic, Italy, Monaco and Sweden
Flat fee of £16.00
Delivery within 4-5 working days
Available in Australia, Canada, Hong Kong, Japan, Singapore, UAE and USA
Flat fee of £20.00
Delivery within 4 – 5 working days
Available in New Zealand
Flat fee of £20.00
Delivery within 8 – 10 working days
Please note that international orders are inclusive of VAT. We cannot refund any VAT charges in the event that you wish to return an item.
All customs duties or taxes imposed on your order by the country of destination are your sole responsibility and not included in the price displayed on the website. Please note this is a process that Jaeger cannot assist with.
Please contact your customs office for further information.
Frequently Asked Questions
How do I track my order?
Once your order has been dispatched, we’ll send you an email confirming that it's on its way to you.
For domestic orders, our delivery partner Yodel, will contact you with your tracking number via email. All international orders will receive delivery updates from our delivery partner, Parcelforce, with a tracking number that is linked to your order.
If you have not received an update from one of our delivery partners regarding the status of your order, please contact the customer service team on (+44) 02920 101 432 or customer.services@jaeger.co.uk
For all orders, a signature is required upon delivery at the supplied delivery address. Please note that if you have authorised for your delivery to be left without your signature, we are unable to accept liability for any loss or damage.
When I can collect my in-store click and collect order?
In-store click and collect orders are delivered to Jaeger stores from our warehouse. Deliveries take between 2 - 3 working days.
Once your order has arrived in store, we’ll email you to confirm that your order is now ready to collect. Please wait until you have received your email confirmation before visiting a store to avoid disappointment.
If your order contains multiple items, please wait until you have received confirmation that all items are ready for collection.
Click and collect deliveries to store occur from Monday to Friday.
Orders must be collected within 28 days of arriving at your chosen Jaeger store.
When can I collect my order from CollectPlus?
CollectPlus orders are delivered from Jaeger to your nominated collection point and can take up to 2 - 3 working days.
Once your order has been shipped to your chosen collection point, you will receive a confirmation email and/or SMS from CollectPlus. This will confirm that your order is now ready for you to collect and will also include a unique collection code for you to use upon collecting your order.
Please wait for your confirmation email from CollectPlus before collecting your order.
Orders are delivered to CollectPlus collection points from Monday to Saturday.
Orders must be collected within 10 days of arriving at your chosen CollectPlus location.
How long until CollectPlus send orders back to the warehouse?
Once your order has arrived at the collection point, you will have 10 days to pick up your order.
There is a problem with my order. What should I do?
If you have received a faulty or damaged item, please call the customer service team on (+44) 02920 101 432.
Please contact the customer service team if you have entered the incorrect delivery address at the earliest opportunity so this can be rectified.
What countries does Jaeger deliver to?
Jaeger currently delivers to the UK, Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Monaco, Netherlands, New Zealand, Singapore, Slovakia, Spain, Sweden, Switzerland, United Arab Emirates and the United States of America.
