Delivery and Click & Collect
We have been closely monitoring the updates of the COVID-19 (Corona Virus) situation and the extraordinary times we are in.
As the situation continues to impact upon us, the safety and wellbeing of our Jaeger customers and staff is our highest priority.
As a result to keep our community safe, we announce the temporary closure of all Jaeger stores until further notice.
This means our In-Store Click and Collect, CollectPlus and returns/exchange service to Jaeger stores is currently unavailable.
UK Standard Delivery
Available in mainland UK
Free delivery on orders over £150
Flat fee of £3.95 on orders of £149 and under.
Delivery within 3 - 5 working days.
Please note postcode exclusions may apply.
UK Next Day Delivery
Available in mainland UK
Flat fee of £5.95
Order before 3pm on Monday to Friday for delivery on the next working day.
Orders placed after 3pm on Monday to Friday will take up to 2 working days to be delivered.
Orders placed on Saturday and Sunday will take up to 2 working days to be delivered.
Please note postcode exclusions may apply.
UK Next Day Delivery
Northern Ireland, Isle of Man, Isle of Scilly, Scottish Highlands and Islands
Flat fee of £5.95
Delivery within 5 - 7 working days for Northern Ireland, Isle of Man and Isle of Scilly.
Delivery within 2 - 3 working days for Scottish Highlands and Islands.
Please note postcode exclusions may apply.
In-Store Click and Collect
Currently unavailable.
CollectPlus
Currently unavailable.
International
Standard Delivery
Available in Belgium, Germany, France, Ireland and Netherlands
Flat fee of £12.00
Delivery within 4-5 working days
Available in Switzerland, Greece, Finland and Slovakia
Flat fee of £16.00
Delivery within 8-10 working days
Available in Austria, Denmark, Spain, Czech Republic, Italy, Monaco and Sweden
Flat fee of £16.00
Delivery within 4-5 working days
Available in Australia, Canada, Hong Kong, Japan, Singapore, UAE and USA
Flat fee of £20.00
Delivery within 4 – 5 working days
Available in New Zealand
Flat fee of £20.00
Delivery within 8 – 10 working days
Please note that international orders are inclusive of VAT. We cannot refund any VAT charges in the event that you wish to return an item.
All customs duties or taxes imposed on your order by the country of destination are your sole responsibility and not included in the price displayed on the website. Please note this is a process that Jaeger cannot assist with.
Please contact your customs office for further information.
Frequently Asked Questions
How do I track my order?
Once your order has been dispatched, we’ll send you an email confirming that it's on its way to you.
For domestic orders, our delivery partner Hermes, will contact you with your tracking number via email. All international orders will receive delivery updates from our delivery partner, Parcelforce, with a tracking number that is linked to your order.
If you have not received an update from one of our delivery partners regarding the status of your order, please contact the customer service team on +44 (0) 2920 101 432 or customer.services@jaeger.co.uk
For all orders, a signature is required upon delivery at the supplied delivery address. Please note that if you have authorised for your delivery to be left without your signature, we are unable to accept liability for any loss or damage.
When I can collect my in-store click and collect order?
Currently unavailable.
When can I collect my order from CollectPlus?
Currently unavailable.
How long until CollectPlus send orders back to the warehouse?
Currently unavailable.
There is a problem with my order. What should I do?
If you have received a faulty or damaged item, please call the customer service team on +44 (0) 2920 101 432.
Please contact the customer service team if you have entered the incorrect delivery address at the earliest opportunity so this can be rectified.
What countries does Jaeger deliver to?
Jaeger currently delivers to the UK, Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Monaco, Netherlands, New Zealand, Singapore, Slovakia, Spain, Sweden, Switzerland, United Arab Emirates and the United States of America.
Returns
If for any reason you are not completely happy with your purchase, you may request for a refund.
Return Conditions
Upon returning an item back to Jaeger, the conditions of the item will be reviewed in accordance with our returns policy before deciding whether a refund can be processed.
To be eligible for a refund, all items must be:
- Unworn
- In the original condition
- In the original packaging
- Original seal tag and swing ticket remains attached and undamaged
Please note, any returns that do not meet all of the above conditions are unable to be refunded.
In the interest of hygiene, pierced earrings cannot be returned or exchanged.
Free UK Returns By Post
Jaeger offers free returns by post for customers within the UK.
Returns are free via your local post office. To return an item, please check your items match the return conditions and complete the paperwork provided in your order. The paperwork must be sent back with your return order so your return can be successfully processed by the customer service team.
At your local post office, please use the free of charge returns label enclosed in your order and send your return.
If your label is misplaced, you can address your order to the below address:
Customer Service Department
Jaeger Retail Limited
Unit A3
Hall Dene Way
Seaham, County Durham
SR7 0PZ
It is important that you obtain proof of return from your local post office to ensure that your order can be tracked and also verified by Jaeger if need be.
Free UK Returns & Exchanges In-Store At Jaeger
Currently unavailable.
Returns Outside The UK
To return an item from outside the UK, please complete the paperwork found within your order.
You may return an item by addressing your return order to the below return address:
Customer Service Department
Jaeger Retail Limited
Unit A3
Hall Dene Way
Seaham, County Durham
SR7 0PZ
Please note that for all orders outside of the UK, Jaeger is unable to cover the cost of return orders. It is important that you obtain proof of return from your courier to ensure that your order can be tracked and also verified by Jaeger if need be.
Conditions For UK Returns
Items returned via local post will be processed within 5 working days of the return being received by Jaeger.
All refunds are processed via the original method of payment.
Once your return has been processed, you will receive an email confirming the status of your return as well as the returned value.
Orders processed via credit or debit card may take up to 7 workings days for the funds to return to your account.
Returns For Non-UK Address (Including Channel Islands)
Customers living outside the UK may request for a refund.
Please note that items returned will be refunded at the price paid for the items however duties and taxes are unable to be refunded.
The cost of returning an item is the responsibility of the customer. The responsibility of tracking a return back to Jaeger is also the responsibility of the customer. Jaeger is unable to take responsibility for returns lost in transit.
Returns are processed within 5 working days of receiving a return item.
Once your return has been processed, you will receive an email confirming the status of your return as well as the returned value.
All refunds are processed via the original method of payment.
Orders processed via credit or debit card may take up to 7 workings days for the funds to return to your account.
Paypal, Amazon and Flexecash Card Refunds And Exchanges
Items purchased using Paypal, Amazon and Flexecash card cannot be refunded/exchanged in store.
To receive a full refund, please follow the instructions in the Free UK Returns By Post section above.
Cancellations
Under the Consumer Contracts Regulations 2013(information, cancellation and additional charges), you are entitled to cancel your order within 14 working days, starting the day after the items have been received.
If the items from the same order are received at different times, the cancellation period will run from the day after delivery of the last item.
You will receive a refund of the purchase price and delivery charges paid for the product/products ordered. Please refer to our returns policy.
Your right to cancel and return the product/products ordered does not apply to pierced earrings. These items can only be returned if they are faulty. If we find the product returned is not in its original, resalable condition and resulted in the value of the product diminishing, the return amount may be reduced from the price paid.
If you wish to return items that have arrived separately, you may send them back in one order providing they are from the same order. Please ensure all paperwork is included in your return.
Faulty Or Damaged Items
Faulty or damaged items can be returned to Jaeger.
Upon receiving your return item and paperwork, Jaeger will check the items to ensure the return conditions comply with our policy.
Once your return has been processed, you will receive an email confirming the status of your return as well as the returned value.
Returns are processed within 5 working days of receiving a return item.
Orders processed via credit or debit card may take up to 7 workings days for the funds to return to your account.
