Returns

If for any reason you are not completely happy with your purchase, you may request for a refund or exchange an item for up to 30 days.

Please note that the warehouse does not accept online orders that need to be exchanged. The best method to exchange an item bought from the Jaeger website is at one of the Jaeger free-standing stores.

Please note that items bought in an Outlet store cannot be returned in a Jaeger freestanding store and vice versa. Also, Jaeger Concessions operate a returns policy in line with their host store, so for further details please contact the relevant Concession store.

Return Conditions

Upon returning an item back to Jaeger, the conditions of the item will be reviewed in accordance with our returns policy before deciding whether a refund can be processed.

To be eligible for a refund or exchange, all items must be:

1. Unworn
2. In the original condition
3. In the original packaging
4. Original seal tag and swing ticket remains attached and undamaged

Please note, any returns that do not meet all of the above conditions are unable to be refunded or exchanged.

In the interest of hygiene, pierced earrings cannot be returned or exchanged.

Free UK Returns By Post

Jaeger offers free returns by post for customers within the UK.

Returns are free via your local post office. To return an item, please check your items match the return conditions and complete the paperwork provided in your order. The paperwork must be sent back with your return order so your return can be successfully processed by the customer service team.

At your local post office, please use the free of charge returns label enclosed in your order and send your return.

If your label is misplaced, you can address your order to the below address:

Customer Service Department

Jaeger Retail Limited
Unit A3
Hall Dene Way
Seaham, County Durham
SR7 0PZ

It is important that you obtain proof of return from your local post office to ensure that your order can be tracked and also verified by Jaeger if need be.

Free UK Returns & Exchanges In-Store At Jaeger

To return or exchange an item, you can take your item to any Jaeger store.

In-store returns and exchanges must be processed within 30 days of receiving your order.

Returns Outside The UK

To return an item from outside the UK, please complete the paperwork found within your order.

You may return an item by addressing your return order to the below return address:

Customer Service Department

Jaeger Retail Limited
Unit A3
Hall Dene Way
Seaham, County Durham
SR7 0PZ

Please note that for all orders outside of the UK, Jaeger is unable to cover the cost of return orders. It is important that you obtain proof of return from your courier to ensure that your order can be tracked and also verified by Jaeger if need be.

Conditions For UK Returns

Items returned via local post will be processed within 5 working days of the return being received by Jaeger.

All refunds are processed via the original method of payment.

Once your return has been processed, you will receive an email confirming the status of your return as well as the returned value.

Orders processed via credit or debit card may take up to 7 workings days for the funds to return to your account.

If the items are returned to a UK Jaeger store, you will receive a receipt once the refund has been completed.

Returns For Non-UK Address (Including Channel Islands)

Customers living outside the UK have 30 days to request a refund.

Please note that items returned will be refunded at the price paid for the items however duties and taxes are unable to be refunded.

The cost of returning an item is the responsibility of the customer. The responsibility of tracking a return back to Jaeger is also the responsibility of the customer. Jaeger is unable to take responsibility for returns lost in transit.

Returns are processed within 5 working days of receiving a return item.

Once your return has been processed, you will receive an email confirming the status of your return as well as the returned value.

All refunds are processed via the original method of payment.

Orders processed via credit or debit card may take up to 7 workings days for the funds to return to your account.

Paypal, Amazon and Flexecash Card Refunds And Exchanges

Items purchased using Paypal, Amazon and Flexecash card cannot be refunded/exchanged in store.

To receive a full refund, please follow the instructions in the Free UK Returns By Post section above.

Cancellations

Under the Consumer Contracts Regulations 2013(information, cancellation and additional charges), you are entitled to cancel your order within 14 working days, starting the day after the items have been received.

If the items from the same order are received at different times, the cancellation period will run from the day after delivery of the last item.

You will receive a refund of the purchase price and delivery charges paid for the product/products ordered. Please refer to our returns policy.

Your right to cancel and return the product/products ordered does not apply to pierced earrings. These items can only be returned if they are faulty. If we find the product returned is not in its original, resalable condition and resulted in the value of the product diminishing, the return amount may be reduced from the price paid.

If you wish to return items that have arrived separately, you may send them back in one order providing they are from the same order. Please ensure all paperwork is included in your return.

Faulty Or Damaged Items

Faulty or damaged items can be returned to Jaeger.

Upon receiving your return item and paperwork, Jaeger will check the items to ensure the return conditions comply with our policy.

Once your return has been processed, you will receive an email confirming the status of your return as well as the returned value.

Returns are processed within 5 working days of receiving a return item.

Orders processed via credit or debit card may take up to 7 workings days for the funds to return to your account.