Customer Services

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Terms & Conditions

Promotional

ONLINE EXCLUSIVE: SALE ALL & UNDER

Enjoy further reductions on selected sale styles online at jaeger.co.uk from Thursday 25th August 2016 until midnight (GMT) Monday 29th August 2016. Offer is valid on all sale dresses (£75 & under), all sale tops (£49 & under), all sale trousers (£60 & under), all sale bags (£85 & under). Offer is not valid on full price items, on the purchase of gift cards or in conjunction with any other offers. Offer not valid in Jaeger freestanding stores, Shop in Shops, Outlet stores or on jaegeroutlet.com. The Sale All & Under promotion cannot be used in conjunction with the AW16 Loyalty Reward value issuance, and not with the 20% / 10% off Gold and Silver Loyalty vouchers. Jaeger reserves the right to amend the T&Cs or withdraw the offer at any time. Offer subject to stock availability.

3 FOR £100

Purchase any 3 selected business shirts for £100. Offer valid on selected styles only from Thursday 18th August 2016 for a limited time only. Offer subject to stock availability. Not valid in conjunction with any other offers. Offer valid in selected freestanding UK, online at Jaeger.co.uk and selected shop-in-shops. Offer not valid in Outlet stores or online at jaegeroutlet.com. Jaeger reserves the right to amend the terms and conditions at any time.

YOUR STYLE, YOUR SETTING COMPETITION

1. This competition will run from midnight (GMT) 06/08/16 until midnight (GMT) 01/10/16. No entries after this date will be counted. 2. To enter the competition, simply share picture wearing Jaeger on your twitter or instagram account, using the hashtag #JaegerStyle. 3. No entries from agents, third parties, organised group or applications automatically generated by computer will be accepted. 4. The Jaeger Social team will select their chosen winners at random. 5. The winners will be contacted via on instagram or twitter and asked to privately message us their contact details by 03/10/16. 6. There are 3 winners and 3 prizes. Each winner's prize is a £500 Jaeger gift card. This cannot be transferred or exchanged. No cash alternative will be offered. 7. This competition is open to UK & Ireland residents only. 8. Only one entry per participant per competition will be accepted. 9. Employees of Jaeger, their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition. 10. If the winner cannot be contacted or does not claim the prize within 14 days of notification, Jaeger reserves the right to withdraw the prize from the winner and pick a replacement winner. 11. No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. 12. Entry into the competition will be deemed as acceptance of these terms and conditions.

FINE JEWELLERY PROMOTION EXCLUSIONS

The following styles will be sold at full-price only and cannot be used in conjunction with any promotion or discount – 421000W, 421001W, 421002W, 421003W, 421004W, 421005W, 421006W, 421007W, 421008W, 421009W, 421010W, 421008W, 421009W, 421010W, 421032W, 421033W

AUTUMN/ WINTER 16 LOYALTY REWARD VALUE ISSUANCE

1.The Reward value has been loaded on to your Jaeger Loyalty card. The Reward value can only be redeemed by the person named on the Loyalty card 2. The Reward value must only be redeemed on full price purchases at Jaeger Mainline stores, selected Jaeger Concessions situated in the UK or online at jaeger.co.uk. Reward values cannot be redeemed at Jaeger Outlet stores, House of Fraser or John Lewis stores and jaegeroutlet.com. Reward values cannot be redeemed against the Lou Dalton collection or The Laboratory collections. The Reward value must be redeemed by Monday 21st November 2016 3. No cash alternative is available. 4. The Reward value can be redeemed across multiple purchases within the outlined redemption period, and the value(s) will be deducted from the outstanding Reward value balance on your Loyalty card after each purchase in store or online via the via the website 5. The use of the Reward value with any other offers or discounts may be restricted or prohibited. 6. The Reward value cannot be redeemed where the following types of transactions are conducted: (a) the purchase of Jaeger gift cards; (b) payments made in store in full or partial payment of the outstanding balance of a Jaeger Store Card; (c) delivery charges; (d) payments in respect of clothing alterations; (e) the purchase of Made to Measure suits; or (f) purchases of Jaeger products from any store or website which is not a Jaeger Full Price Mainline store, selected Jaeger Concession situated in the UK or online at jaeger.co.uk. Jaeger reserves the right to change these exclusions from time to time upon giving reasonable notice of such changes to you. 7. If items purchased with the Reward value are returned, the Reward value will be reissued as a Loyalty credit note. In concessions, the Reward value will be loaded onto a host store gift card (no cash refund will be given for either type of transaction). 8. This Reward value is issued under and subject to the terms and conditions of the Jaeger Loyalty Scheme. 9. Valid until Monday 21st November 2016.

SILVER LOYALTY CARD HOLDER 10% OFF VOUCHER

10% off voucher is valid on full-price purchases until Monday 21st November 2016. Valid on one transaction only. Offer valid in Jaeger Full Price Mainline stores, selected Jaeger Concessions and online at jaeger.co.uk only. Offer not valid in Jaeger Outlet stores, House of Fraser or John Lewis stores. Not valid at jaegeroutlet.com. Not valid against the Lou Dalton collection or The Laboratory collections. To benefit from the offer in store the customer must present their Silver loyalty card and hand over their 10% off voucher at the till point. Photocopies will not be accepted. To redeem online, enter the unique code shown on the promotional voucher at Your Shopping bag page where it states “Add Promotion Code”. To redeem your Discount online you must first have an Online Shopping Account set up with your Loyalty card registered. Promotion is not valid in conjunction with any other offer, promotional discount or during the Sale period or on the purchase of gift cards. Jaeger reserves the right to amend the terms and conditions at any time.

GOLD LOYALTY CARD HOLDER 20% OFF VOUCHER

20% off voucher is valid on full-price purchases until Monday 21st November 2016. Valid on one transaction only. Offer valid in Jaeger Full Price Mainline stores, selected Jaeger Concessions and online at jaeger.co.uk only. Offer not valid in Jaeger Outlet stores, House of Fraser or John Lewis stores. Not valid at jaegeroutlet.com. Not valid against the Lou Dalton collection or The Laboratory collections. To benefit from the offer in store the customer must present their Gold loyalty card and hand over their 20% off voucher at the till point. Photocopies will not be accepted. To redeem online, enter the unique code shown on the promotional voucher at Your Shopping bag page where it states “Add Promotion Code”. To redeem your Discount online you must first have an Online Shopping Account set up with your Loyalty card registered. Promotion is not valid in conjunction with any other offer, promotional discount or during the Sale period or on the purchase of gift cards. Jaeger reserves the right to amend the terms and conditions at any time.

SILVER LOYALTY CARD FREE DELIVERY

As a Silver Loyalty Card holder, you can enjoy either free standard or next day online delivery four times a year at jaeger.co.uk on full price purchases. Free next day delivery is only valid within the UK. International customers will only receive free standard delivery. To redeem this offer, please log into your online account and enter the promotion code SILVERFD15 when you reach the checkout. Note: The discount code can be used on four separate occasions. Simply check your order history to see if you have any uses remaining. If you don’t yet have an online account, please allow 24 hours after creating one before redeeming the offer.

SILVER LOYALTY CARD MEMBER FREE NEXT DAY ONLINE DELIVERY

As a Silver Loyalty Card holder, you can enjoy either free standard or next day online delivery four times a year at jaeger.co.uk on full price purchases. Free next day delivery is only valid within the UK. International customers will only receive free standard delivery. To redeem this offer, please log into your online account and enter the promotion code SILVERFD15 when you reach the checkout. Note: The discount code can be used on four separate occasions. Simply check your order history to see if you have any uses remaining. If you don’t yet have an online account, please allow 24 hours after creating one before redeeming the offer.

GOLD LOYALTY CARD MEMBER FREE NEXT DAY ONLINE DELIVERY

As a Gold Loyalty Card holder, you can enjoy unlimited free next day online delivery at jaeger.co.uk on full price purchases. Free next day delivery is only valid within the UK. International customers will receive free standard delivery as an alternative. To redeem this offer, please log into your online account and delivery will automatically be free every time you order. If you don’t yet have an online account, please allow 24 hours after creating one before redeeming the offer.

LOYALTY CARD HOLDER COMPLIMENTARY ALTERATIONS

As a loyalty card holder, you will receive complimentary length alterations on full price suits (the shortening/lengthening of jacket cuffs and trouser hems), jackets (cuffs only), trousers, skirts and dresses (hems only). In addition, you can also receive complimentary taking in or letting out of waist bands when purchasing a complete men’s suit. Complimentary waistband alterations do not apply to men’s suit separates or women’s suits. Complimentary suit alterations are not valid on sale styles unless otherwise stated. Complimentary alterations are not valid on coats. To receive your alterations, simply present your loyalty card in store when making your purchase.

GOLD LOYALTY CARD HOLDER PERSONAL SHOPPING APPOINTMENTS

As a gold loyalty card customer, you can enjoy Personal Shopping appointments at selected freestanding stores only. Appointments must be requested at least 48 hours in advance and are subject to availability. Appointments must be within standard store opening hours and last for a maximum of two hours.

General

COOKIES

Cookies are very small files that are stored on your computer when you visit certain websites. Here at jaeger.co.uk, we use cookies to keep track of what’s in your shopping bag and to remember you when you visit us again. Ultimately, this makes it easier and faster for you to use our website. Unless you have adjusted your browser setting to refuse cookies, our system will automatically issue cookies when you use our website. Please note that cookies do not harm your computer.

OWNERSHIP

This website is owned and operated by The Jaeger Company's Shops Ltd ("Jaeger", "we" or "us") whose registered office is 2nd Floor, The Lab,11 Evesham Street London,W11 4AJ, registered number is 355439 and Vat number is 125 4772 14.

ACCESS TO AND USE OF THE WEBSITE

You are provided access to this website in accordance with these terms & conditions. There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. If you choose to access this website from outside the United Kingdom, you are responsible for compliance with local laws if and to the extent local laws are applicable. We reserve the right at any time to: modify or withdraw this website (or any part thereof) without notice to you and we shall not be liable to you for any such modification or withdrawal; and/or change these terms & conditions from time to time and your continued use of this website (or any part thereof) following such change will be deemed to be your acceptance of such change. By placing any orders through our website, you warrant that: you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

DESCRIPTION OF PRODUCTS AND AVAILABILITY

The advertising of Jaeger branded products ("product", "products" or "goods") on this website is an "invitation to treat" and a contract between us and you will only be created in accordance with the terms as described in Placing an Order and Acceptance of your Order. Jaeger has taken every care in the preparation of the content of this website, in particular to ensure that as far as reasonably possible, prices quoted are correct at the time of publishing and that all products have been fairly described. All prices are displayed inclusive of UK VAT but exclusive of delivery charges. For goods delivered to addresses outside of the UK any duties or tax are the responsibility of the recipient, and are not included in the prices displayed on the website. Our website contains a large number of products and it is always possible, despite our best efforts, that some of the products listed may be incorrectly priced. We will verify prices in any order acknowledgement email sent to you. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available.

PLACING AN ORDER

When placing an order you are requested to read and agree to these terms and conditions. Any orders placed by you must be placed in accordance with these terms and conditions. If you are unsure about any of the content of our terms and conditions please contact Customer Services before you place an order.

ACCEPTANCE OF YOUR ORDER

After receipt of your order we will send you an order acknowledgement email detailing the product(s) you have ordered and confirming prices. If you do not receive this order acknowledgement email within 5 days of placing your order please contact Customer Services. The order acknowledgement email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your credit or debit card authorisation for your order, and the products you have ordered have been despatched (unless we have notified you that we do not accept your order or you have cancelled it in accordance with the terms as described in Cancellations). We will send you a despatch confirmation email when the product you have ordered is despatched from our warehouse. We reserve the right to decline any order you place and/or to supply any product ordered as a result of the product you ordered being unavailable from stock, our inability to obtain authorisation for your payment, or if you do not meet the eligibility criteria set out in Access to and use of the website. The contract between you and us will be concluded in English. The details of your specific contract will not be filed by us.

DELIVERY

The products ordered by you remain at our risk (unless you arrange collection) until they are delivered to you. Unless our premium delivery service is requested, we will endeavour to deliver your products without undue delay and in any event no later than 30 days after the date of the contract. Usually products delivered using the standard delivery option are received by our customers within 3-5 working days. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of them, including delivery charges if applicable.

CANCELLATIONS

You are entitled to cancel your order within 14 working days beginning on the day after you received the products ordered. Where different goods within an order are delivered at different times the cancellation period will run from the day after delivery of the last item. You will receive a refund of the purchase price and delivery charges paid for the products ordered. Please see Returns Policy for further details. Please note that your right to cancel and return the products ordered does NOT apply to products which fall into the following categories (unless they are faulty): swimwear; lingerie (where hygiene seals have been removed); and pierced earrings (where hygiene studs have been removed); If you wish at any time to change or cancel your order, please contact Customer Services. If you wish to exercise your right to cancel your order after the products you ordered have been despatched, please follow the procedure set out in Returns Process. If we find that the product has not been returned to us in a fully re-saleable condition and there has been unreasonable use leading to diminished value of the product we may reduce the amount of the refund up to the price paid.

RETURNS POLICY

This returns policy is specific to online purchases, it is not applicable for any purchases made in a Jaeger store or concession. If you are unhappy with your purchase you may return the product to us no later than 14 days after you have cancelled your order. We will refund a product and delivery costs (see below) within 14 days of receipt of the product(s) or if earlier within 14 days of receiving evidence that the product has been returned, provided it is returned to us in a fully re-saleable condition. Full price returns are free of charge, the cost of returning sale items is the responsibility of the customer. In the case of swimwear and lingerie (unless faulty) we are unable to offer a refund (or exchange) due to health and hygiene protection lingerie (where hygiene seals have been removed), and pierced earrings (where hygiene studs have been removed). If we find that the product has not been returned to us in a fully re-saleable condition and there has been unreasonable use leading to diminished value of the product we may reduce the amount of the refund up to the price paid. We will refund all monies received, including the outbound delivery cost, within 14 days of receiving the goods back or (if earlier) proof of return. The refund will include the cost of delivery of the product to you (provided the standard delivery option was used). If you chose to have the goods delivered by more expensive means than the cheapest standard delivery option offered, we will not refund the full outbound delivery cost, but only the standard delivery option. We will not refund any duties or taxes that were imposed when the order was despatched to the recipient. We will pay for the cost of returning the product to us when the original order was delivered to a UK address (excluding Channel Islands) and is for full price items. Where products were delivered to addresses outside of the UK and to the Channel Islands, the cost of returning the product to us is the responsibility of the original recipient of the order. Purchases made via this website can be refunded or exchanged at a Jaeger Store, but cannot be refunded or exchanged at a Jaeger Outlet store or Concession. Products should be returned in their original packaging. If you do not have this packaging, please contact Customer Services.

RETURNS PROCESS

Returns process for orders delivered to a UK address (excluding Channel Islands): If you want to return any products pursuant to our Returns Policy, please use the Returns paperwork included with your order. The Returns paperwork included with your order explains how to arrange for Collect Plus to pick up and deliver to us the product being returned for refund (unless you request otherwise), or you can take your order to your nearest UK Jaeger store (not Jaeger Outlets or Concessions) who can refund or exchange the product, or can return the product to Customer Services for refund on your behalf. When returning goods Customer Services, or the Jaeger store team, will review the condition of the product/s before deciding in accordance with our Returns Policy whether to process the refund. If the goods are returned to Customer Services the refund will normally be processed within 5 working days of the goods being received back. When processing a refund for returned goods at Customer Services, we will refund by the original method of payment and you will receive an email confirming the refund amount. If you paid by credit/debit card please be aware that it can take up to 7 working days for the funds to show as a credit in your account. If the goods are returned to a UK Jaeger store for refund the store will only refund by the original method of payment and you will receive a reciept once the refund has been completed. Please note UK stores can only refund an order if it was originally purchased online in Sterling; they cannot refund orders that were purchased in Dollars or Euros. Orders placed in Dollars or Euros can only be refunded by Customer Services. If a reduced price online order is returned to a store the refund will be in the form of a credit note. To receive a refund of reduced price goods by the original method of payment the online order must be returned directly to the Online Returns department. Returns process for orders delivered to a non UK address (including the Channel Islands): If you want to return any products pursuant to our Returns Policy, please use the Returns paperwork included with your order. You will be required to pay for the return of the goods, and should choose a method of return that is secure and can be tracked. The products ordered by you will be at your risk from the time of despatch until they are proven to have been received into Customer Services. The return and any refund will be dealt with in accordance with the terms as described here. Once the returned goods have been received by Customer Services we will review their condition before deciding in accordance with our Returns Policy whether to process the refund. In the case of unwanted goods returned for refund; we will refund the price paid for the goods but not any duties or taxes that were imposed when the order was despatched to the recipient. When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount. If we decide not to process any refund you will be contacted by Customer Services. If you paid by credit/debit card please be aware that it can take up to 7 working days for the funds to show as a credit in your account.

PROMOTIONS

Promotions offered on this website may only be applicable to website orders. Promotions in Jaeger stores and Shop-in-Shops may not be applicable to website orders.

OWNERSHIP OF RIGHTS

You acknowledge and agree that copyright, trade marks and all other intellectual property, in all content supplied as part of this website are owned by or licensed to Jaeger. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express written permission of Jaeger. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, display, modify, distribute, or re-post anything on this website for any purpose. The downloadable images within the Media Area of this website are for editorial purposes only and can only be used in connection with relevant subject matter to profile Jaeger positively. All product, archive and campaign imagery remain the property of Jaeger. Under no circumstances can these images be used for any personal or commercial purposes.Use of these images without consent is illegal. Permission for usage must be requested via our press team at press.office@jaeger.co.uk

LIABILITY

While we will use reasonable endeavours to verify the accuracy of any information we place on this website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that you have the right equipment required to use this website and that you screen out anything that may damage it. We will not be liable to you or any third party for any loss or damage which may arise to computer equipment as a result of using this website. We make no warranty that this website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. To the fullest extent permissible under applicable law, we (and any other members of our group of companies) disclaim any and all warranties of any kind, whether express or implied, in relation to the products available on this website. This does not affect your statutory rights as a consumer, nor does it affect your cancellation rights (see Cancellations). We (and any other members of our group of companies) will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations or otherwise out of or in connection with your use of this website for: any loss or damage (whether direct or indirect) of or to business, profit, revenue, reputation, goodwill and anticipated savings; and any incidental, indirect, special, consequential or punitive loss or damage. Nothing in these terms & conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

PASSWORD / ACCOUNT SECURITY

If you choose or are provided with a password and/or account details, you must treat such information as confidential. You are responsible for any activities that occur under your account. Jaeger shall not be liable to you or any third party for any loss or damage which may arise as a result of any failure by you to keep your password or account confidential.

LINKS TO OTHER WEBSITES

To provide increased value to users we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability or content of such external sites or resources. The inclusion of links to third party websites does not imply any endorsement of the material on them or any association with their operators. We are not responsible or liable, directly or indirectly, for the privacy practices of such third party websites.

SEVERANCE

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

LAW AND JURISDICTION

The terms of use of this website and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to this website.

Loyalty

1.

These terms and conditions (“terms”) govern the use of the Jaeger loyalty card (“Jaeger card”), participation in the Jaeger loyalty scheme (“loyalty scheme”), the collection and use of the loyalty scheme rewards (“rewards”) and any offers associated with the loyalty scheme. In these terms any reference to “Jaeger” is a reference to the Jaeger company’s shops limited and its associated companies.

2.

These terms set out the terms of the agreement between the Jaeger company’s shops limited and holders of the Jaeger card (including any additional cardholders appointed pursuant to paragraph 16 of these terms) (the “loyalty scheme members”).

3.

The loyalty scheme is open to all UK residents aged 18 or over. Jaeger reserves the right to decline to issue a Jaeger card for any good reason.

4.

Subject to paragraphs 5 and 10 of these terms, rewards are earned and may be redeemed against purchases by loyalty scheme members within participating Jaeger Full Price Mainline stores in each case in the UK and via the Jaeger Full Price website (www.jaeger.co.uk). Qualifying purchases will not include purchases made at concessions within certain excluded stores (“excluded stores”) in the UK and purchases made in Jaeger Outlet Stores or online at jaegeroutlet.com. Please refer to our website (www.jaeger.co.uk) or contact customer services on 0845 521 0496 for up to date details on excluded stores.

5.

Rewards cannot be earned and rewards cannot be redeemed where the following types of transactions are conducted: (a) the purchase of Jaeger gift vouchers; (b) delivery charges; (c) payments in respect of clothing alterations; (d) purchases of Jaeger products from any store or website which is not a Jaeger Full Price Mainline store situated in the UK or online at jaeger.co.uk. Jaeger reserves the right to change these exclusions from time to time upon giving reasonable notice of such changes to you.

6.

The value of any rewards redeemed as part of a transaction will not be eligible to earn further rewards.

7.

Rewards will be awarded on the basis specified in paragraph 8 of these terms or on such other basis as may be notified to you by Jaeger from time to time. The rewards will be calculated on the basis of qualifying purchases made by you during a specific period (“the reward period”). At the date of issue of these terms, rewards will be issued in February and August (the “issue month”) each year (or at such other intervals as Jaeger may from time to time determine). Rewards will be issued in respect of qualifying purchases made in the period between each issue month.

8.

During each reward period, the amount of any qualifying purchases will be added together to form your reward total (“reward balance”). The table below indicates the basis on which rewards will be issued against the relevant level of reward balance. The spend thresholds indicated in the table continue (without an upper limit) at increments of £150 (with an additional £10 being earned in respect of each £150 spent) with no limit to the value of the reward that will be issued in respect of each reward period.


You spend, Your reward:


£150    £20


£300    £30


£450    £40


£600    £50


£900    £70


£1050    £80

9.

A portion of your reward balance may not be rewarded (“the unrewarded spend”) where the amount of your reward balance falls below the threshold for the award of a reward or falls between the thresholds for reward values. In the latter case the unrewarded spend will consist of the amount which exceeds the spending threshold for the corresponding reward value issued to you. The unrewarded spend will be carried forward to comprise part (or all) of your reward balance throughout the course of the following two reward periods. However, the unrewarded spend will revert to zero if it has not been redeemed by the issue of reward values on or before the anniversary of the end of the reward period from which it was first carried forward.

10.

In order for a purchase to qualify as a qualifying purchase, the Jaeger card must be presented at the time of purchase at a participating Jaeger Full Price Mainline store or (where a purchase is made online at jaeger.co.uk) your Jaeger card number must be provided.

11.

Your Jaeger card must be presented at the time of redemption of any reward and may only be used by the person named on it or the additional cardholder of the person named on it. If redeeming a reward value on the Jaeger website, you must insert details of your Jaeger card number.

12.

Rewards are valid for use until the redemption date and must be redeemed by such redemption date. The redemption of a reward is subject to (a) these terms and (b) any further terms and conditions advised at issuance. Change cannot be given if the reward tendered exceeds the value of the relevant purchase and no cash alternative is available. Reward vouchers cannot be used in conjunction with any other offer or discount.. The reward value remains the property of Jaeger and cannot be re-sold.

13.

Jaeger reserves the right to amend, cancel or withdraw the terms of this loyalty scheme at any time. Wherever possible, Jaeger will provide you with advance notice of any such changes. You will be deemed to have accepted these terms and any changes to them if, after receiving a copy of the terms or any notice of a change to them, you continue to use your Jaeger card or redeem rewards. The Jaeger card will at all times remain the property of Jaeger.

14.

Where you request that the value of all or part of a qualifying purchase is refunded to you, you must present the Jaeger card or provide details of the Jaeger card number in respect of any refund being requested on-line in order that the refunded amount may be deducted from the reward balance. This may result in a negative reward balance where a reward has been issued to you in respect of the relevant reward balance prior to any such refund.

15.

Reward balances cannot be transferred from one loyalty scheme member to another. A Jaeger card is not transferable and can only be used by the person named on the card.

16.

Loyalty scheme members may appoint an additional cardholder (“additional cardholder”) by telephoning the customer services team. The additional cardholder will be issued with their own Jaeger card which will bear the same membership number as the loyalty scheme member. Additional cardholders will be deemed to have accepted these terms if, after receiving a copy of these terms with their Jaeger card, they begin to use their Jaeger card and to participate in the loyalty scheme. Transactions made by any additional cardholders on their Jaeger card will contribute to the reward balance of the loyalty scheme member.

17.

Your Jaeger card may be cancelled for reasons such as fraud or a breach of these terms. If this occurs your reward balance will also be cancelled and no reward value will be issued in respect of such reward balance.

18.

It is your responsibility to notify Jaeger of any change of address. Jaeger cannot be held responsible for rewards once they have left its control and will not be responsible for lost, delayed or undeliverable mail.

19.

Jaeger may refuse to authorise the issue of reward values and/or to redeem rewards which have been issued if Jaeger reasonably considers the scheme is being used fraudulently by the loyalty scheme member or any additional cardholder.

20.

If there is a query relating to your reward value balance, the loyalty scheme member will be responsible for producing (on request) any required proof of purchase for any transaction which has not been accredited towards your reward balance.

21.

In relation to your personal data, Jaeger is the data controller. Jaeger and the companies within its group from time to time (including Jaeger holdings limited and the Jaeger company’s shops limited) will use the information you supply on the loyalty scheme application form together with information relating to your transactions, purchases and participation in the reward scheme for the purposes of administering the reward scheme and statistical analysis. We will also use your details for marketing purposes to allow Jaeger and its group companies to send you news of special events, offers, promotions and catalogues using the communication methods you selected on your application form or elsewhere. If you have given the relevant permissions on your application form or elsewhere, we will also provide your information to other carefully selected companies (who will communicate with you by the methods you have selected on your application form or elsewhere) who may have offers and promotions of interest to you. If at any time you no longer wish to receive such information or you wish to change your preferences, please write to The Jaeger Card at PO BOX 37, KING’S LYNN, PE30 4JA. We will share your personal information with Ikano Insight Limited who administer the loyalty scheme on behalf of Jaeger for the purposes of such administration.

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