We are proud of the design and quality of our product and we hope that you are delighted with your purchase from Jaeger, however should you change your mind and wish to return an item, simply return your purchase in its original condition and packaging, with the receipt or a satisfactory proof of purchase.
If you have any questions please call Customer Services on +44 (0) 845 051 0063 (Monday-Saturday 9am-6pm, Sunday 11am-5pm, Bank Holidays 10am-4pm UK time) or email firstname.lastname@example.org.
Are online returns free?
Return to store
Return by post
Texts from 84555 are free to receive, however texts to 84555 are charged at your standard network rate. ** If you don't have a CollectPlus label in your parcel, one can be downloaded at http://www.collectplus.co.uk/returns/new/jaeger. You'll need to enter your email address and accept the T&Cs, then click on Proceed to be emailed a returns label that you can print off for use at your leisure.
How long does it take for my Online order to be refunded?
What is my cancellation right under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“the Regulations”)?
How do I return an order that was originally delivered to a UK address
(excluding Channel Islands)?
How do I return an order that was originally delivered to a non-UK address
(incl Channel Islands)?
How can I return my order if I don't want to use the free UK returns label?
How do I return an item I paid for using PayPal?
How do I receive a refund if I used a gift card to make my purchase? (Online and in store)