What is your Christmas returns policy?
With our extended Christmas returns policy, customers will have until the 10th January 2015 to exchange their item/s to any one of our freestanding stores. Simply ask one of our lovely store staff for a gift receipt at the till.
Our online returns policy has also been extended until 10th January 2015*. Simply keep hold of your dispatch note so your recipient can take it to any one of our freestanding stores to exchange their item/s.
Terms & conditions: If an item was purchased as a Christmas gift in store or online, you will have until the 10th January 2015 to exchange the goods when accompanied with a gift receipt or dispatch note. Items must be returned in a saleable condition. We are unable to refund an item returned without a gift receipt. This does not affect your legal rights. The standard returns policy for goods bought in store is 28 days of purchase on full priced items or 14 days of purchase on reduced priced items. For goods bought online, the standard returns policy is 14 days of receipt.
Are online returns free?
What is the online returns policy?
What is the returns policy for items bought in a store?
How long does it take for my Online order to be refunded?
What is my cancellation right under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“the Regulations”)?
Can I return my Online order to a Jaeger store?
What is the CollectPlus returns service?
How do I return an order that was originally delivered to a UK address
(excluding Channel Islands)?
How do I return an order that was originally delivered to a non-UK address
(incl Channel Islands)?
How can I return my order if I don't want to use the free UK returns label?