Stores
Stores
Answering your queries on Jaeger stores
- How do I find my nearest store?
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Use the store locator on the website and type in your postcode. You will be shown your nearest Jaeger store.
- I'd like to phone a Jaeger store.
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The store locator provides contact details for all of our stores, including their opening times. Enter the location of the store you wish to contact and you will be given the store details.
- How can I find out when a Jaeger store is open..
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The store locator provides the opening times for all of our UK stores. Enter the location of the store details you require and you will be able to view the opening times. At all times we try to ensure this is correct, however occasionally changes to opening hours are made, so it may be wise to contact the store first if you are planning to travel a long way to visit.
At Christmas time we will also supply a list of opening hours over the Christmas and New Year break. - What is a Jaeger Outlet?
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The Jaeger Outlet stores sell the full range of men's and women's clothing including accessories, previously sold in our high street stores. These products are priced at a minimum of 30% below the price they were retailed at full price in the High Street. The Outlet stores also stock special buy ranges, which have been specifically designed and manufactured for the Jaeger Outlet stores to enhance the range and compliment the previous season High street stock. These products are also priced significantly below the comparable product in a high street store.
- What is a Jaeger Concession?
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Jaeger concessions are small Jaeger departments within a host store, such as House of Fraser or Selfridges. These are normally manned by Jaeger staff (except in the case of John Lewis) but will have different promotions to the Jaeger freestanding stores, and will often participate in the Host store promotional schedules. The stores use the host store till systems so sometimes there will be restrictions on using jaeger Giftcards or vouchers in these stores. If you have any such queries you should contact the Concession (find their details in the Store Locator) or Customer Services on +44 (0) 845 051 0063 (Mon-Fri 8am-6pm, Sat 10am-5pm).
- What is the returns policy in a Jaeger store..
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In a Jaeger store you have 14 days in which to return your items with a receipt for a refund. The goods must be in a resaleable condition. If you do not have a receipt then you will not be entitled to a refund, unless the goods are being returned within the faulty goods policy (which has different terms and conditions, see the store for details). In a Jaeger store refunds will not be given on Sale goods; during Sale you can only exchange goods or receive a credit note on presentation of a receipt.
Please note that items bought in an Outlet store cannot be returned to a Jaeger high street store, and vice versa. Also Jaeger concessions operate a returns policy in line with their Host store, so for details you should contact the relevant Concession.
