UK Delivery

UK Delivery Service Details Cost
Standard Delivery £3.95
(Within 3 working days)
Please allow up to 3 working days for delivery, postcode exclusions apply. Please note working days do not include weekends & bank holidays £3.95
Next Day Delivery
£5.95 (1 working day)
Mainland UK, postcode exclusions apply. Order before 6pm Monday to Thursday ‒ your order will be delivered the following working day between 8am-6pm. Orders placed on Friday and up until 6pm Saturday will be delivered on the Monday between 8am – 6pm. All orders placed after 6pm on Saturday (including Sunday) will be delivered the following Tuesday. Please note working days do not include weekends & bank holidays

If you require your order for a Saturday or Sunday, please choose the specific weekend delivery option.
£5.95
Specified Day Saturday/Sunday Delivery
£7.95
Mainland UK, postcode exclusions apply. Order up until 3pm on Friday ‒ your order will be delivered on the Saturday or Sunday that weekend between 8am-6pm. Orders placed after 3pm on the Friday will be delivered the following weekend. £7.95
Specified Day & Time Saturday/ Sunday Pre Midday Delivery
£10.95
Mainland UK, postcode exclusions apply. Order up until 3pm on Friday ‒ your order will be delivered on the Saturday or Sunday that weekend before 12.00pm. Orders placed after 3pm on the Friday will be delivered the following weekend. £10.95
Please note:

Tracking Your Order We will send you a dispatch email once your order has been shipped which will include your parcel tracking number along with an online tracking link. Please remember to add your mobile number to your order to receive the SMS service.

Our email will be followed by an SMS and/or email from our courier pre-advising you of your delivery details with a link to their delivery website.

For weekend deliveries, our courier will provide a pre-advised 1-hour delivery slot.

The courier delivery website allows you to customise your delivery. Please be advised that if you authorise delivery to be left without your signature we will not accept liability for any loss or damage.

For Click & Collect orders you will receive a confirmation email once all your items are available for collection.

If you have difficulties tracking your order, please call our Customer Services team on +44 (0) 845 051 0063 for assistance. Our team are available Monday-Saturday 9am–6pm, Sunday 11am–5pm and bank holidays 10am-4pm GMT.

Postcode Exclusions

The following postcodes are not eligible for Next Day or Specified Day delivery, and deliveries using UK Standard Delivery may take longer than 3 working days:

AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, AB10 – 25, AB30 – 35, AB39 – 54, AB99, All DD, BT, IM, GY, JE postcodes, TR21-25, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, PH1-18

Unfortunately, we cannot send items to BFPO and PO Box addresses.

International Delivery

International Delivery Service Details Cost
Europe
£7.95
(Up to 10 working days)
European countries we deliver to: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Monaco,Netherlands, Slovakia, Spain, Sweden and Switzerland. £7.95
Rest of the World
£9.95
(Up to 10 working days)
International countries we deliver to: Australia, Canada, Hong Kong, Japan, New Zealand, Singapore, United Arab Emirates and United States. £9.95
Please note:

For Europe and Rest of the World deliveries the value of goods ordered is inclusive of VAT, and we cannot refund any VAT charges. Any duties or taxes imposed on the order are the responsibility of the recipient, and the delivery may be affected by Customs and Excise delays. Jaeger cannot offer any assistance in these processes.

Couriers

Europe and Rest of the World are shipped using DHL.

Tracking your Order

Orders sent by Europe or ROW will have a parcel reference (displayed in the dispatch email), which can be used to track your parcel via the link provided in the dispatch email. If you cannot find any information on the tracking website then please call Customer Services on +44 (0) 845 051 0063 who can investigate further (Monday-Saturday 9am-6pm, Sunday 11am-5pm, Bank Holidays 10am-4pm UK time). Store orders cannot be tracked by a parcel reference; so if you have not received the collection email within five days of the dispatch email please call Customer Services.

Click & Collect

Click & Collect Service Details Cost
Click & Collect
FREE
(1-5 working days)
Order online before 1pm and your Jaeger pieces will be delivered to store within 1-5 working days. Orders made before 1pm to stores within the M25 will be available for collection the next working day. Stores within the M25 include: Brent Cross, Canary Wharf, Chelsea, Westfield Stratford City and Wimbledon (Elys). Delivery to stores in Scotland and non-Mainland UK may take 1-2 extra days.
Free UK store delivery is available at the following stores; Amersham, Belfast, Beverley, Bluewater, Brent Cross, Brighton, Cambridge, Canary Wharf, Chelsea, Chester, Chichester, Edinburgh, Guildford, Harrogate, Henley, Lymington, Manchester, Newbury, Nottingham, Oxford, Ringwood, Shrewsbury, Southport, Stamford, Stratford-Upon-Avon, Truro, Westfield Statford City, Weybridge, Wilmslow, Wimbledon (Elys), Winchester and Windsor.
FREE
Please note:

Once your order arrives in store you will receive an email to confirm it is ready for collection. The store will keep your order for 14 days. If it isn't collected within that time it will be returned it to Customer Services for a refund, or the store will contact you to process the return. To collect your parcel you will need to present a copy of your Order Acknowledgement or Order Collection email.

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