Customer Services Advisor ‒ Excellent Salary + Benefits

A world class, contemporary British fashion & lifestyle Brand, Jaeger has a rich history and dynamic future built on womenswear, menswear & accessories. Jaeger has always sought and only the most attracted talented individuals. We are currently recruiting an established Junior Accessories Designer to design and develop our accessories collections across all handbags and small leather goods.

We are currently recruiting a Part-Time Customer Services Advisor to handle all customer enquiries and complaints and to provide support to the business in a way that reflects the Jaeger service proposition. You will be supporting the Customer Services Management Team in the day to day running of the department.

Key responsibilities:

- Regular Administrative tasks to support the CS management team.

- In the absence of the CS management team, to be the senior point of contact and decision maker.

- A customer service specialist and point of contact for the CS team and head office in the absence of the CS management team.

- Support the CS management team in the complaint escalation process.

- Handling complaints in such a way that the solution exceeds the customer expectations.

- Providing guidance and advice to the wider business regarding customer dissatisfaction/enquiries.

- Issuing letters and vouchers to resolve customer queries and complaints.

- Fulfilling orders and locating stock on behalf of the customer through telephone ordering, Online or stores.

- Feedback on customer comments to the Customer Service Supervisor and to other areas of the business.

- Assisting with administrative duties within the Customer Service department and Jaeger Online.

YOU:

- Ideally you will have previous experience working in a Customer Service function, preferably with an Online support function.

- Excellent Interpersonal, communication and letter writing skills.

- GCSE Maths and English or equivalent with good spoken English.

- IT literate and able to use Email, Excel and Word.

- Experienced Online user (knowledgeable about browsing and using the internet).

STRICTLY NO AGENCIES!

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