Technical
Answering your technical queries about Online
- I'm seeing some error messages and having problems shopping at Jaeger Online.
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If you are having some performance issues with the website it may be worth checking your own internet connection in the first place. Or sometimes if you exit the site, or refresh the page, and then try again the problems can clear up.
If you are still having issues then please contact Customer Services on +44 (0) 845 0510063 (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time) and be ready to provide the following information: your internet browser (i.e. Firefox Internet Explorer 7 etc), the page you are having problems on, the products you are trying to purchase, at what time the problem occurred, your email address, and the exact error message you are seeing on the screen.
Please also check if you are having problems at the checkout stage that you have entered information in all of the compulsory fields, which are marked with an asterix *. - I can't sign into my account in order to purchase.
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If you have forgotten your password for your sign on then once you get to the Checkout page you can click on the link ""forgotten password"" and enter your details. We will then email you a password reminder. If you are still having problems then you can call Customer Services on +44 (0) 845 0510063. (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time)
Please ensure you are using the correct email address for your registered details. Sometimes if you are using someone else's PC, and they have an email auto login enabled, you will find that the incorrect email is being entered automatically, always check these details first before you call Customer Services. - Is it safe to order Online?
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Shopping Online can be very secure if you ensure you take a few security measures.
We use a secure payment provider for your purchase, which means that we don't have visibility of your card numbers. We also have a robust fraud screening process that highlights potential fraudulent activity on our website and will hold orders if we feel they are at a high risk of fraud.
It's common sense for anyone who purchases online to use a credit card and regularly monitor the charges to that card, in case of any fraudulent activity. If you find that your card has been used without your consent then immediately contact your card provider who can start the appropriate investigation and chargeback proceedings.
If you require any reassurance about your purchase at Jaeger Online then please feel free to call one of our Customer Service Advisors on +44 (0) 845 0510063. (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time) - My payment has been declined?
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It may be that you do not have sufficient funds in your account at the time of your purchase, or you may have entered an incorrect billing address for your card. The billing address you enter must match the address held by your Credit/Debit card provider for security reasons. If you wish to query why the card has been declined you should contact your card provider directly, as I'm afraid Jaeger do not have visibility of the reasons for the card not being accepted.
- What is Mastercard Securecode or Verified by Visa?
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Mastercard Securecode and Verified by Visa are extra security measures introduced by the card providers to help ensure your card isn't used fraudulently online. Your card provider may have invited you to set up an extra password for your card, or you may have set one up during a transaction you have made online in the past.
If you have any questions about your password or about how to set up Securecode or Verified by Visa you should contact your card provider. - What are cookies and how do they work?
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A cookie is a small file stored on your computer by a website to give you a unique ID. Cookies help make it easier and faster for you to use our website because it can remember if you have visited the website before and they help us to provide you with information you need about your account details. We also use cookies to help keep track of your current shopping session and shopping bag content. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you will not be able to use this website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our website.
- How can I stop Jaeger emails going into my spam or junk folder?
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Please add info@jaeger-email.co.uk to your Address Book or Safe Senders List.
Please see below for instructions for some of the most commonly used ISPs:
Hotmail/MSN mail
1. Sign in and click ‘Options' in the top right of your screen.
2. On the left side of the page, click 'Safe and blocked senders' which is under the 'Junk email' section.
3. Click on 'Safe senders'.
4. Add the address or domain name, and click‘Add to list'.Gmail
1. From your Gmail inbox, open the Marks & Spencer email you have received
2. Click on the arrow next to the reply button on the top right hand corner of the email
3. From the drop down menu, click on "Add sender to contacts"Yahoo Mail
1. Click on 'Contacts' in the menu on the left of the page
2. Click 'Add contacts'
3. Add Name and email address
4. Save contact details .For AOL
To add our email address to your Address Book or Custom Sender List:*AOL9.0:
1. Click the "Spam Controls" link (lower right area of your inbox).
2. When the "Mail & Spam Controls" box appears, click "Custom sender list".
3. Choose "allow email from " option
4. Add the domain news.marksandspencer.com
5. Click "Add", then "Save".*AOL 7 & 8:
1. Go to Keyword Mail Controls.
2. Select the screen name you are using to receive email.
3. Click "Customize Mail Controls For This Screen Name."
4a. For AOL version 7.0: In the section for "exclusion and inclusion parameters", include the following domain: * @news.marksandspencer.com
4b. For AOL version 8.0: Select "Allow email from all AOL members, email addresses and domains."
5. Click on "Next" until the "Save" button shows up at the bottom.
6. Click "Save."For Outlook 2007
To make sure you can see emails as they were intended to be seen (including images), add our email address to your address book and safe sender list.
To add our email address to your address book:
1. Right click on the "From Sender" email address
2. Choose "Add To Outlook Contacts".For Outlook 2003
To make sure you can see emails as they were intended to be seen (including images), add our email address to your address book and safe sender list.
To add our email address to your address book:
1. Right click on the email subject line.
2. Choose "Add Sender To Address Book".
