The Jaeger Loyalty card rewards you generously for your custom – whether you shop in store, or online. Every time your spend reaches one of the thresholds, over one reward period, you’ll earn a voucher to spend in store or online and there is no limit to the rewards you can earn. In addition, the Jaeger Loyalty card recognises your valued custom by offering you a range of exclusive privileges; invitations to exclusive events, sale previews and other tailored offers, early notice of new collections and other special occasions, you’ll be entitled to free length alterations (available at freestanding stores only) on full price suits (waist bands, cuffs and hems only), jackets (cuffs only), trousers, skirts and dresses (hems only), exclusive promotions on the fashion and accessories you love and special bonuses and offers.

Every time your spend reaches one of the below thresholds over one reward period you will receive a voucher, which is redeemable in store* and online at jaeger.co.uk. Your spend/reward breakdown: £150 = £20, £300 = £30, £450 = £40, £600 = £50, £750 = £60, £900 = £70. The thresholds continue, without an upper limit at increments of £150 with an extra £10 voucher added for each £150 spend. If the customer hasn't reached the minimum £150 spend within the six months, the spend will be carried over to the next six months. However, a spend can only be carried over for a period of 12 months in total. If after this period a voucher has not been earned then the spend will reset to zero.

Reward vouchers are calculated over a six month reward period and issued twice a year.

You can apply for a loyalty card at any UK Jaeger store or concession (excluding John Lewis and Boundary Mills outlet stores) or online at jaeger.co.uk as part of your check-out after you have made your purchase. Simply tick the box when prompted and you will receive an email confirming your new loyalty card number. Keep this 8 digit number safe and enter it on any purchases you make whilst awaiting your permanent loyalty card. If you apply as part of the check-out, your first purchase will automatically earn rewards. You can also present this email with your loyalty card number in store. Once you have received the new plastic loyalty card, please present it every time you shop in store or enter the number on the ‘Billing’ page when you shop online.

You can earn loyalty rewards on purchases of Jaeger items in any UK Jaeger free standing store, outlet or concession (excluding John Lewis concessions and Boundary Mills Outlet), and online at jaeger.co.uk. You can’t currently earn rewards on purchases in non-UK stores. Rewards cannot be earned on the purchase of non Jaeger product from the Boutique Gallery in Regent Street.

Simply visit jaeger.co.uk/loyalty and select the ‘Log in to manage your account’ option to check your rewards point balance and find out when your next rewards voucher is due. To query your loyalty card spend or rewards then please call Customer Services on +44 (0) 845 5210496 (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time).

If you have a Jaeger loyalty card you can earn rewards on your online purchases simply by entering your 8 digit loyalty card number in the relevant box during your checkout process. The 8 digit loyalty card number can be found on your loyalty card. Please note that whilst you can use the loyalty number on a store card to earn rewards online, you cannot use a store card to pay for your purchase online – you will need to use an alternative debit or credit card.Please also note that change can’t be given from loyalty card vouchers.

Jaeger Elite is an exclusive annual membership entitling our most loyal customers to a wealth of additional benefits;

- A free £50 gift card when you first qualify as an Elite member

- Free next day online delivery 4 times a year

- A priority customer service line

- An e-birthday gift

- Monthly email newsletter with exclusive offers

- First access to limited edition products and new arrivals

Elite membership is reviewed every August and should your spend have reached the required threshold over the 12month period you will automatically be invited to enjoy these additional benefits.

Simply enter the 10 digit number (displayed below the barcode on your loyalty voucher) into the reward voucher box on the billing page and click apply. This will allow you to confirm the reward voucher value which will then be deducted from the total. You can complete the purchase using another method of payment if the reward voucher doesn’t cover the balance.

You can use the 8 digit loyalty number from the back of your store card to earn rewards, however, you cannot pay online using the store card facility – an alternative debit/credit card must be provided.

If you have any queries regarding your Jaeger Loyalty card you can call Customer Services on +44 (0) 845 5210496 (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time) or email us at loyalty.card@jaeger.co.uk. If you have a query about your credit facility on your Storecard then you will need to call Ikano on 0844 8565780.

Loyalty reward vouchers have a limited expiry date, which is printed on the voucher. If the voucher has expired it cannot be renewed.

If you signed up online, your card should arrive within one week of the date you applied. If you haven't received your card within two weeks of applying then please call Customer Services on +44 (0) 845 5210496 (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time).   If you join in store you will receive your card immediately upon completion of your application. 

You can find all the terms & Conditions related to your loyalty card (including Store, VIP and Staff) here

Please add info@jaeger-email.co.uk to your Address Book or Safe Senders List.

Please see below for instructions for some of the most commonly used ISPs:

Hotmail/MSN mail

1. Sign in and click ‘Options' in the top right of your screen.

2. On the left side of the page, click 'Safe and blocked senders' which is under the 'Junk email' section.

3. Click on 'Safe senders'.

4. Add the address or domain name, and click‘Add to list'.

Gmail

1. From your Gmail inbox, open the Marks & Spencer email you have received

2. Click on the arrow next to the reply button on the top right hand corner of the email

3. From the drop down menu, click on "Add sender to contacts"

Yahoo Mail

1. Click on 'Contacts' in the menu on the left of the page

2. Click 'Add contacts'

3. Add Name and email address

4. Save contact details .

For AOL

To add our email address to your Address Book or Custom Sender List:

*AOL9.0:

1. Click the "Spam Controls" link (lower right area of your inbox).

2. When the "Mail & Spam Controls" box appears, click "Custom sender list".

3. Choose "allow email from " option

4. Add the domain news.marksandspencer.com

5. Click "Add", then "Save".

*AOL 7 & 8:

1. Go to Keyword Mail Controls.

2. Select the screen name you are using to receive email.

3. Click "Customize Mail Controls For This Screen Name."

4a. For AOL version 7.0: In the section for "exclusion and inclusion parameters", include the following domain: * @news.marksandspencer.com

4b. For AOL version 8.0: Select "Allow email from all AOL members, email addresses and domains."

5. Click on "Next" until the "Save" button shows up at the bottom.

6. Click "Save."

For Outlook 2007

To make sure you can see emails as they were intended to be seen (including images), add our email address to your address book and safe sender list. To add our email address to your address book:

1. Right click on the "From Sender" email address

2. Choose "Add To Outlook Contacts".

For Outlook 2003

To make sure you can see emails as they were intended to be seen (including images), add our email address to your address book and safe sender list. To add our email address to your address book:

1. Right click on the email subject line.

2. Choose "Add Sender To Address Book".