Loyalty Card
Answering your queries about Jaeger Loyalty Card
- What is the Jaeger Loyalty card?
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The Jaeger Loyalty card rewards you generously for your custom – whether you shop in store, or online. Every time your spend reaches one of the thresholds, you’ll earn a voucher to spend in store or online and there is no limit to the rewards you can earn. In addition, the Jaeger Loyalty card recognises your valued custom by offering you a range of exclusive privileges; invitations to exclusive events, sale previews and other tailored offers, early notice of new collections and other special occasions, you’ll be entitled to free alterations (cuffs and hems) on any full price merchandise, exclusive promotions on the fashion and accessories you love and special bonuses and offers.
- How much do I have to spend to qualify for a Loyalty Reward voucher?
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Every six months vouchers are issued, with the value decided by the threshold spend the customer has reached over the last period. The thresholds are as follows: £250 = £10 voucher, £500 = £20 voucher, £700 = £30 voucher, £900 = £40 voucher, and it continues, without an upper limit, with an extra £10 voucher added for each additional £200 spend. If the customer hasn't reached the minimum £250 spend within the six months the spend will be carried over to the next six months. However a spend can only be carried over for a period of 12 months in total; if after this period a voucher has not been earned then the spend will reset to zero.
- How often do I receive Loyalty Reward vouchers?
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Loyalty vouchers are issued normally every six months, with the issuance date coinciding with the launch of the new season collections, usually in March and September.
- How can I apply for a Jaeger Loyalty card?
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You can apply for a Jaeger Loyalty card in a number of convenient ways. You can visit a Jaeger store or concession (excluding John Lewis and Boundary Mills stores) and apply in store. You will immediately get a temporary card and can earn rewards from your first purchase.
You can also apply online as part of your check-out on the Your Details page. Simply tick the box where it says "To apply for loyalty card please tick the box" and then continue entering your delivery details on the page. After clicking on "Next Payment" you will be taken to a page to enter the details for your Loyalty card. After then clicking on "Next Payment" you will receive an email confirming your new Loyalty card number.
Keep this 8 digit number safe and enter it on any purchases you make whilst awaiting your permanent Loyalty card. If you apply as part of the check-out your first purchase will automatically earn rewards.
You can also present this email with your Loyalty card number if you shop in a store.
After registration it normally takes 2-3 weeks for your permanent card to arrive in the post. Once you have received the new plastic Loyalty card please present it every time you shop in store, or enter the number on the My Details page when you shop online.
- Can I earn Loyalty rewards in all Jaeger stores?
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You can earn Loyalty rewards on purchases of Jaeger products in any UK Jaeger store, Outlet and Concession (excluding John Lewis concessions and Boundary Mills Outlet), and also Online. I'm afraid that you can't currently earn rewards on purchases in non-UK stores.
- How do I earn Loyalty rewards on my Online purchase?
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If you have a Jaeger Loyalty card you can earn rewards on your Online purchases simply by entering your 8 digit Loyalty card number in the relevant box during your checkout process. The 8 digit Loyalty card number can be found on the front of most cards, however on a Storecard it appears on the back of the card. Please note that whilst you can use the Loyalty number on your Storecard to earn rewards, you cannot use the Storecard to pay for your purchase, you will need to use an alternative debit or credit card.
If you do not have a Jaeger Loyalty card you can open one whilst you are in the shopping bag process by ticking the box requesting that you would like a Loyalty card, and following the instructions on screen. - How do I use my Loyalty Reward voucher online?
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The Jaeger Loyalty voucher is entered online on the payment page. You should enter the 10 digit number (displayed below the barcode on your Loyalty voucher) and the value of the voucher; there is no need to enter the £ sign. This will then be redeemed against your purchase and can be destroyed. You can complete the purchase using another method of payment.
- Can I use my Loyalty Storecard online?
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You can use your 8 digit Loyalty reward number from the back of your Storecard to earn rewards, however you cannot pay online using the storecard facility, you need to use an alternative debit/credit card.
- Who can I contact with a query about my Loyalty card?
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If you have any queries regarding your Jaeger Loyalty card you can call Customer Services on +44 (0) 845 5210496 (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time) or email us at loyalty.card@jaeger.co.uk . If you have a query about your credit facility on your Storecard then you will need to call Ikano on 0844 8565780.
- How can I find out how many rewards I have on my Loyalty card?
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To query your Loyalty card spend or rewards then please call Customer Services on +44 (0) 845 5210496. (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time)
- What can I do if my Reward voucher has expired?
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Loyalty Reward vouchers have a limited expiry date which is printed on the front of the voucher. I'm afraid if the voucher has expired it cannot be renewed, so please ensure you spend your Loyalty Reward voucher within the expiry date.
- How long should it take to receive my Jaeger Loyalty Card?
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When you apply for a Jaeger Loyalty card you will be given a temporary card/number which you can use to earn rewards until your permanent plastic card arrives. The permanent card will have the same number and should arrive within three to four weeks of the date you applied. If you haven't received your card within five weeks of applying then please call Customer Services on +44 (0) 845 5210496. (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time)
- What are the terms and conditions of the loyalty card?
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You can find all the terms and conditions related to your loyalty card (including Store, VIP and Staff) here.
- How can I stop Jaeger emails going into my spam or junk folder?
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Please add info@jaeger-email.co.uk to your Address Book or Safe Senders List.
Please see below for instructions for some of the most commonly used ISPs:
Hotmail/MSN mail
1. Sign in and click ‘Options' in the top right of your screen.
2. On the left side of the page, click 'Safe and blocked senders' which is under the 'Junk email' section.
3. Click on 'Safe senders'.
4. Add the address or domain name, and click‘Add to list'.Gmail
1. From your Gmail inbox, open the Marks & Spencer email you have received
2. Click on the arrow next to the reply button on the top right hand corner of the email
3. From the drop down menu, click on "Add sender to contacts"Yahoo Mail
1. Click on 'Contacts' in the menu on the left of the page
2. Click 'Add contacts'
3. Add Name and email address
4. Save contact details .For AOL
To add our email address to your Address Book or Custom Sender List:*AOL9.0:
1. Click the "Spam Controls" link (lower right area of your inbox).
2. When the "Mail & Spam Controls" box appears, click "Custom sender list".
3. Choose "allow email from " option
4. Add the domain news.marksandspencer.com
5. Click "Add", then "Save".*AOL 7 & 8:
1. Go to Keyword Mail Controls.
2. Select the screen name you are using to receive email.
3. Click "Customize Mail Controls For This Screen Name."
4a. For AOL version 7.0: In the section for "exclusion and inclusion parameters", include the following domain: * @news.marksandspencer.com
4b. For AOL version 8.0: Select "Allow email from all AOL members, email addresses and domains."
5. Click on "Next" until the "Save" button shows up at the bottom.
6. Click "Save."For Outlook 2007
To make sure you can see emails as they were intended to be seen (including images), add our email address to your address book and safe sender list.
To add our email address to your address book:
1. Right click on the "From Sender" email address
2. Choose "Add To Outlook Contacts".For Outlook 2003
To make sure you can see emails as they were intended to be seen (including images), add our email address to your address book and safe sender list.
To add our email address to your address book:
1. Right click on the email subject line.
2. Choose "Add Sender To Address Book".
