We are currently offering free UK Standard delivery, normally costing £4 ($6 or 4.80 Euros.) This service is available to any address within the UK, including the Channel Islands. Unfortunately, we cannot send items to BFPO and PO Box addresses. However, you can use a work or alternative address if you wish. It usually takes 3-5 working days for orders to arrive. Don’t forget, working days do not include weekends or bank holidays.
If you can’t wait for your parcel to arrive, you can choose our UK Next Day delivery service, which costs £10 ($15 or 12 Euros.) This option is available to most UK addresses; however unfortunately we cannot deliver to Northern Ireland, British Isles, Northern Scotland and BFPO or PO boxes. If you place an order and payment is accepted before 12 noon Mon-Thurs then it will be delivered on the following day between 7.30am and 12 noon. Orders received after 12 noon on Monday to Thursday will be dispatched the following day, arriving the day after. If you’d like your parcel delivered at the weekend, please select our Saturday Delivery service instead. Orders made over the weekend will be dispatched first thing on Monday morning.
If you would prefer your purchase to arrive on Saturday, you can select our UK Saturday delivery service costing £10 ($15 or 12 Euros.) This service can be used for most UK addresses, however unfortunately it is not available for address in Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Northern Scotland and the Highlands, or BFPO and PO Boxes. This service is only available on orders placed and with payment accepted before 12 noon on the Friday before the Saturday of delivery otherwise we won’t be able to reach you in time. You can expect your parcel to arrive between 7.30am and 1pm.
You can choose to have your order delivered into one of our selected UK Jaeger stores free of charge (excluding concessions and Outlet stores). Place your order before 1pm and have it delivered to a UK store (selected UK Mainland stores only) usually within 1-2 working days (please note working days does not include weekends or bank holidays). Orders placed after 1pm will take an extra day to be delivered. Delivery to stores in Scotland and non-Mainland UK may take 1-2 extra days. Online despatches and delivery to store are only made Monday to Friday, please note we do not deliver on a weekend. When choosing this service at the checkout please pick the store you require from the drop down list . Please note this service is not available in all stores; the drop down menu gives the full list of stores that take this service. Once the order arrives in store you will receive an email to confirm it is ready for collection. The store will keep your order for 14 days, and if it isn't collected within that time they will return it to Customer Services. To collect your parcel you will need to present a copy of your Order Acknowledgement or Order Collection email.
We have refined our delivery service by removing the Outlet stores from the store delivery list. This change is due to the high level of service expected by customers at our Outlet stores. Customer satisfaction is paramount to us, so we are adjusting our service accordingly to ensure we can look after those visiting the store. You can, of course, still have your online order delivered to any UK Jaeger high street store for collection. We’re always happy to welcome you into our high street stores, and we encourage you to arrange for your order to be delivered to your local store for collection. It is a fantastic opportunity for us to get to know each other better and you can get up front and personal with our latest collections whilst you pick up your special new purchase. Please choose a high street store nearby for delivery from the drop down menu during checkout, or choose the DHL Standard, Next Day or Saturday service as required.
You will receive a despatch email when your order has been passed to the courier, the email is usually sent after 7pm in the evening. If you have a UK delivery your order will normally be out for delivery to your chosen address on the following day. For more rural UK delivery locations, and for Overseas, it may take a few days before the order is out for delivery. The despatch email will contain the parcel tracking number and an online link which can be used to trace your parcels progress. If you have chosen a store delivery you will not receive a despatch email, you will only receive an email to advise you when the parcel has arrived and is ready for collection from your chosen store. Please wait for this email to arrive before you visit the store. To collect your parcel you will need to present a copy of your Order Acknowledgement or Order Collection email.
Orders sent by Standard, Next Day, Saturday, Europe or ROW will have a parcel reference (displayed in the despatch email) which can be used to track your parcel via the link provided in the despatch email. If you cannot find any information on the tracking website then please call Customer Services on +44 (0) 845 0510063 who can investigate further.(Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time). Store orders cannot be tracked by a parcel reference; so if you have not received the collection email within a five days of the despatch email please call Customer Services.
In order to provide a secure service parcels will need to be signed for by someone at the delivery address. If no-one is in the courier may leave the parcel with a neighbour who must also sign for it. Due to the high value of our goods we do not provide a service that allows for the parcel to be left in a safe place without a signature; unless you have a personal pre-arrangement with your local courier.
In some rural locations deliveries can take an extra day or two to arrive. If you are concerned about a delay in your delivery then please call Customer Services on +44 (0) 845 0510063 (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time) or email firstname.lastname@example.org
If there is no-one at your delivery address at the time of the couriers visit then they will leave a card. You can then contact the courier to arrange a re-delivery. If you do not make any contact with the courier then they will attempt to re-deliver at least twice, if unsuccessful the parcel will be returned to the receiver. Occasionally the courier may deliver to a neighbour if appropriate, and will leave a card at your delivery address to inform you of this, however I'm afraid that we cannot currently add any note to your order specifically requesting a delivery to a neighbour, or to a "safe place". If you have any queries regarding the delivery of your parcel then please call Customer Services on +44 (0) 845 0510063 (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time) or email email@example.com
If we have been unable to fulfil part of your order then we will attempt to inform you before the order is received, however in case this has not been possible we will instead include an incomplete order form with the rest of your order advising on the missing item. If you do not have an incomplete form and an item is missing, or you have received a faulty item, then please contact Customer Services to discuss on +44 (0) 845 0510063. (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time).
During Sale time we endeavour to meet the same delivery timescales as at any other time of the year, however occasionally we experience some surprising sudden increases in volumes of orders that mean we have to reconsider our resources. At these times we will do our best to meet the upper limit of our delivery timescales, but please be prepared for a delivery during Sale to take slightly longer than during normal trading periods.
Please immediately contact Customer Services on +44 (0) 845 0510063 (Mon-Fri 9am-5.30pm, Sat 10am-2pm UK time) and if the order has not yet been picked it may be possible to change the delivery address. However if the process of dispatch has already begun we may not be able to amend any addresses, therefore please be careful that you enter the full and correct delivery address at the time of purchase. Our shopping bag process does not automatically check the details you enter therefore it is your responsibility to ensure the address you enter is valid and correct.