Our Customer Services Department will be closed on Bank Holiday Monday 27th May and will re-open as normal on Tuesday 28th May at 9am. Please note our Online despatch dept will be closed on Bank Holiday Monday and our courier does not deliver on Bank Holidays. Our Online order delivery times are given in "working days", which does not include bank holidays or weekends, please bear this in mind when placing your order.
Customer Services can be called on +44 (0) 845 051 0063 from Monday to Friday 9am-5.30pm, and on Saturday from 10am-2pm UK time. You can also contact Customer Services via email at email@example.com, or for specific online queries use firstname.lastname@example.org . If you wish to write to Customer Services you can send your enquiry to Jaeger Customer Services, Lubeck Road (off Bergen Way), North Lynn Industrial Estate, Kings Lynn, Norfolk, PE30 2JE. If you have a query regarding the Jaeger Loyalty card then please call us on +44 (0) 845 5210496 (Mon-Fri 9am-5.30pm, Sat 10am-2pm) or email at email@example.com. Please note that calls may be recorded for training purposes.
When your email is received by customer services we will send you an auto-response that confirms receipt of your message. If you have not received this then your email may have gone undelivered or possibly your email spam filters have blocked the response. Emails are normally responded to within 24 hours Mon-Sat. If when you call us the lines are busy then you may leave a voicemail message or request a call back; during our opening hours we will normally respond to these within the same day. Occasionally during sale we take a little longer to respond due to the high volumes of calls and emails we receive.
Please email us at firstname.lastname@example.org with any Online feedback you may have, or email email@example.com for general customer service feedback. We are always happy to hear comments and feedback from our customers.
The store locator provides contact details for all of our stores, including their opening times. Enter the location of the store you wish to contact and you will be given the store details. You can find the store locator here.
Please email any Wholesale enquiries to Internationalandwholesale@jaeger.co.uk or call our Head Office on +44 (0) 207 200 4000. Please note the Wholesale team cannot respond to any general customer service or online queries, these must be directed to Customer Services.
If you would like to contact the Press Office then please email the team at firstname.lastname@example.org or call on +44 (0) 207 979 1134. Please note the Press Office team cannot respond to general customer service or online queries, these must be directed to Customer Services.