If you need any help with your Christmas shopping, please contact
our customer services team who will be more than happy to assist you:
Phone +44 (0) 845 051 0063
(Mon-Sat 9am-6pm, Sun 11am-5pm, Bank Holidays 10am-4pm UK time)
General email queries: customer.services@jaeger.co.uk
Online queries: online@jaeger.co.uk

Don't worry if they change their mind, it's super-quick
and easy for your loved ones to exchange their presents.
store returns
With our extended Christmas returns policy, customers will have until
the 10th January 2015* to exchange their item/s to any one of our freestanding
stores. Simply ask one of our lovely store staff for a gift receipt at the till.
online returns
Our online returns policy has also been extended until 10th January 2015*.
Simply keep hold of your dispatch note so your recipient can take it
to any one of our freestanding stores to exchange their item/s.
If an item was purchased as a Christmas gift in store or online, you will have until the 10th January 2015 to exchange the goods when accompanied with a gift receipt or dispatch note. Items must be returned in a saleable condition. We are unable to refund an item returned without a gift receipt. This does not affect your legal rights. The standard returns policy for goods bought in store is 28 days of purchase on full priced items or 14 days of purchase on reduced priced items. For goods bought online, the standard returns policy is 14 days of receipt.